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Terms & Conditions 

Welcome to the Gios Concept website terms and conditions. Please read through these conditions carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding to the collection of personal information provided by you. If you have any questions about anything relating to these terms and conditions, please email our Customer Support team at
These terms may be changed from time to time without notice to you. Changes will apply to any subsequent orders received. 

Delivery Information and Costs 

  • The carriers we use for dispatch are Royal Mail for 1st and 2nd Class deliveries and FedEx for Next Day Delivery. All goods ordered before 1.00pm will be dispatched that afternoon, subject to stock availability. Orders made after 1.00pm will be dispatched the following day. A signature will be required for next day delivery goods so please make sure someone is home to sign for the goods or send them to an address where someone will be available. In the unlikely event of a delay, we will contact you by email or phone to let you know. All delivery days are based on standard working days from Monday to Friday. Special delivery orders must be made before 1:00PM to be delivered before 17:30 the following working day. Otherwise items will be dispatched on the next working day. Once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way. Listed below are the delivery charges: 
  • UK: 
    TypeWeightNumber of DaysCost
    Super Saver up to 2kg 5-7 working days FREE
    Standard Delivery up to 2kg 2-3 working days £4.95
    Next Day Delivery up to 2kg 24 hours £6.95
    Europe, South & West up to 2kg 6-10 working days £9
    Europe, North & East up to 2kg 8-11 working days £11
    Rest of World up to 2kg 10-15 working days £15.50

    Items on a 24 hour delivery will require a signature on receipt. 
    There are some postcodes that we are unable to offer 24hr delivery these include: 
     AB - Aberdeen, BT - Belfast, HS - Isle Of Lewis, IM - Isle Of Man, IV - Inverness, 
     KY - Kirkcaldy, KW - Orkney Isles, PH - Inverness, PA - Renfrewshire, 
     TR21-25 - Isles of Scilly, ZE - Shetland.

    Courier services to these areas will generally take an additional 1-2 working day(s). 
    Gios Concept classes the United Kingdom as England, Northern Ireland, Scotland (including the Highlands and Islands) and Wales.


    When was your order placed?*Delivery Day Standard*
    Between 1pm Friday and 1pm Monday Wednesday or Thursday
    Between 1pm Monday and 1pm Tuesday Thursday or Friday
    Between 1pm Tuesday and 1pm Wednesday Friday or Monday
    Between 1pm Wednesday and 1pm Thursday Monday or Tuesday
    Between 1pm Thursday and 1pm Friday Tuesday or Wednesday
    Please allow 5 working days before querying your order with Gios Concept. Upon completion of each order you will be sent a Tracking Code for Royal Mail which you can then use to track the status of your order. 
    UK Bank Holidays (if applicable): please allow an extra working day for all deliveries. 

  • Delivery Address Options

  • We will be unable to change a residential delivery address to a business delivery address once the order has been despatched. 
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  • Tracking Your Order

  • For UK deliveries: With each order you will receive an email from us indicating your Order Reference Number. Royal Mail Track&Trace can be used to track each of your orders. 
    All items are sent in this way using recorded delivery* through Royal Mail. 
    You can access the Royal Mail Track & Trace service via their website, 
    For Overseas Deliveries: 
    Unfortunately we are unable to offer order tracking at this time.

    Having trouble tracking your order? 
    We will check your order status and give you an update. 
    Email us at, giving your full name, billing address, Tracking Number and phone number. Place your Order Number in the subject header of the email as this is Most Important! 

    Alternatively, you can call Customer Support between 10:00am and 5:30pm Monday to Saturday. 
    UK - 0845 838 1547     
    International - 0044 (0) 845 838 1547
    Outside these times, please email us at
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  • Payment Options

  • We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo and PayPal. 
    If you have paid on your debit, credit or charge card you will be charged immediatly and we will process your order. You will recieve email of confirming your order. 
    Please see for information on PayPal payments. 
    All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge. 
    Further information for overseas customers: 
    The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order 
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  • Credit Card Validation

  • All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. 
    If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage. 
    In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. 
    One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. 
    At all times where we disclose your information it will remain secure. 
    If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. 
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  • Returns Policy

  • Returns must be UNUSED with ORIGINAL TAGS attached and in a saleable as-new condition with original undamaged packaging. 
    Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. 

    Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. 
    The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Support Team on 0845 838 1547 with your order number, postcode and new card details. 

  • Returning Goods Bought As Special Offers

  • If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. For combination purchases ("buy one get on free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund. 
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  • Returning Goods Which Are Of Unsatisfactory Quality or Unfit For Purpose

  • You can return these items to us using the freepost returns label. Alternatively you can return them to our stores (excluding those in department stores). 
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  • 7 Day Cooling-off Period (EU ONLY)

  • In addition to our returns policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase, unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which has been unsealed; magazines; or tailor-made / customised products. Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 
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  • Refunding the Delivery Charge (All Countries)

  • If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the seven-day cooling off period. Details of the returns procedure will also be sent to you with your order. 
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  • Statutory Rights

  • Your statutory rights are not affected by our returns policy. 
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  • Product Information

  • We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification. 
    We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. 
    Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). 
    Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items. 
    We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular. 
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  • Purchase of Products

  • When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged. 
    Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. 
    Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice. 
    We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    • The product ordered being unavailable from stock.
    • Our inability to obtain authorisation of payment.
    • The identification of an error within the product information, including price or promotion

    If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. 
    We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. 
    Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund. 
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© 2014 Gios Concept
The website is owned and operated by: 
Registered in England.