Delivery & Returns Information At Gios

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Delivery & Returns Information At Gios

Delivery Information and Costs

The carriers we use for dispatch are Royal Mail for 1st and 2nd Class deliveries and FedEx for Next Day Delivery. All goods ordered before 2.00pm will be dispatched that afternoon, subject to stock availability. Orders made after 2.00pm will be dispatched the following day. A signature will be required for next day delivery goods so please make sure someone is home to sign for the goods or send them to an address where someone will be available. In the unlikely event of a delay, we will contact you by email or phone to let you know. All delivery days are based on standard working days from Monday to Friday. Special delivery orders must be made before 2:00PM to be delivered before 17:30 the following working day. Otherwise items will be dispatched on the next working day. Once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way. Listed below are the delivery charges:
UK:

Type	Weight	Number of Days	Cost
Standard Delivery	Any	2-4 working days	FREE
Next Day Delivery	Any	24 hours	£6.95
Europe	Any	6-10 working days	£9.50
Rest of World	Any	10-15 working days	£12.50

Items on a 24 hour delivery will require a signature on receipt.
There are some postcodes that we are unable to offer 24hr delivery these include:
AB - Aberdeen, BT - Belfast, HS - Isle Of Lewis, IM - Isle Of Man, IV - Inverness,
KY - Kirkcaldy, KW - Orkney Isles, PH - Inverness, PA - Renfrewshire,
TR21-25 - Isles of Scilly, ZE - Shetland.

Courier services to these areas will generally take an additional 1-2 working day(s).
Gios Concept classes the United Kingdom as England, Northern Ireland, Scotland (including the Highlands and Islands) and Wales.

When was your order placed?*	Delivery Day Standard*
Between 1pm Friday and 1pm Monday	Wednesday or Thursday
Between 1pm Monday and 1pm Tuesday	Thursday or Friday
Between 1pm Tuesday and 1pm Wednesday	Friday or Monday
Between 1pm Wednesday and 1pm Thursday	Monday or Tuesday
Between 1pm Thursday and 1pm Friday	Tuesday or Wednesday

Please allow 5 working days before querying your order with Gios Concept. Upon completion of each order you will be sent a Tracking Code for Royal Mail which you can then use to track the status of your order.
*Exceptions
UK Bank Holidays (if applicable): please allow an extra working day for all deliveries.

Delivery Address Options
We will be unable to change a residential delivery address to a business delivery address once the order has been despatched.
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Tracking Your Order
For UK deliveries: With each order you will receive an email from us indicating your Order Reference Number. Royal Mail Track&Trace can be used to track each of your orders.
All items are sent in this way using recorded delivery* through Royal Mail.
You can access the Royal Mail Track & Trace service via their website, www.royalmail.com

Next Day Delivery orders are sent via FedEx Next Day Delivery service.

Those orders can be tracked via their website www.fedexuk.net

For Overseas Deliveries:
Unfortunately we are unable to offer order tracking at this time.

Having trouble tracking your order?
We will check your order status and give you an update.
Email us at info@giosconcept.com, giving your full name, billing address, Tracking Number and phone number. Place your Order Number in the subject header of the email as this is Most Important!

Alternatively, you can call Customer Support between 10:00am and 5:30pm Monday to Saturday.
UK - 0155 377 1448
International - 0044 (0) 155 377 1448
Outside these times, please email us at info@giosconcept.com
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Delivery Information and Costs

Delivery Address Options

Tracking Your Order

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